DAZ3D Help Center

Cristina Galloway May 28, 2014 Daz 3D Software / Daz Studio

Installing PostgreSQL for DAZ Studio

Open DAZ Studio

Export User Data
To do this, right click on the Content Library pane, choose Content DB Maintenance, tick Export User Data, click Accept.

Close DAZ Studio

Open Install Manager

Download and install the version of PostGreSQL appropriate for your OS 

Download and install the Conversion product "PostgreSQL CMS From Valentina CMS Conversion". (If it takes less than a couple of seconds it didn't work, likely due to a corrupt Valentina Database.)

You are done! You should now be able to use DAZ Studio as you have in the past. 


If your Database was corrupt so the Conversion did not work correctly, and you open DAZ Studio and your smart content pane is not properly set up after following the above steps.  

Reset the Database
To do this, right click on the Content Library pane, choose Content DB Maintenance, tick Reset Database, click Accept.

Reimport Metadata with the box checked that userdata overwrites product data.
To do this, right click on the Content Library pane, choose Content DB Maintenance, tick Re-Import Metadata, click Accept. Tick User Data and All Products and click Accept.

This article can also instruct you on how to re-import metadata:



Please see this forum thread for more information:

Cristina Galloway May 22, 2014 Daz 3D Software / DAZ Install Manager


How do I download my purchased items from my account?

001.jpgThis image shows you a “Ready to Download” screen populated with the files waiting in our account.

You are able to see the Product Name and can tell immediately if the file is new and waiting for Download, or if it is an Update as seen with “Ethnicity” and “Evolution” morphs in our example.

If you are logged in, and have no files listed, this means you have nothing new to download. If you are sure you have new files, make sure you are logged in to the correct account, and that you are not “Working Offline”. Also make sure you are showing any files you may have hidden. The “Display Hidden” box should be checked if you have hidden files and wish to see them.

NOTE: There are several advanced options for viewing and managing files in the Right-click context menus. Please refer to the Reference Guide for more information on these features.

You now have the following choices:
Download All Files - Check the “Product Updates” or “Products” boxes and all your files will be selected under each header. Click “Start Queue”.
Download Selected Files - This is the same, but instead, individually select the files you want to download. This is good if you run multiple programs and want to download to separate locations. Again, click the “Start Queue” once you have made your choices.
Download One File at a Time - To download a single file in the list, you can click the “Download” button to the right of the file you want to download.
Install after Download - If this check box is ticked, anything you download will install immediately after download. The files will install to the location you have set in “Settings”, so if you have multiple locations, make sure you have the correct one selected before choosing this option.
View the Product Documentation - You can view a product's online documentation at any time by clicking the “i” to the far right of the Product Name.
Clear Queue - You can clear your selections at any time by clicking the Clear Queue button.
Show Details - If this check box is ticked, you can see the installation paths of your content, plugins and software.


NOTE: Checking the “Install After Download” box will do exactly that. As soon as the Zip is downloaded it will install to the currently selected location. This goes on even if you are still downloading other files. If you want to install files to different locations, make sure to uncheck this box.


Why is my screen not showing my most recent stuff?
002.pngClicking the Refresh Button causes the lists on the Ready to Download PageReady to Install Page and Installed Page, in the Product Status area, to be rebuilt from the information available at that moment in time. For the average user, this is useful for causing the list on the Ready to Download Page to refresh when a new purchase has been made on the DAZ 3D store, after you have already signed in to your account with Install Manager. For the advanced user, this is also useful if you have made changes to the downloads folder or configuration files while the application is running.

Parent Elements

Below is a list of interface elements that the Refresh Button can exist within:
Main Window – The main window of the application.

How and where do I set up my download locations?
Step 1
003.pngOnce you have logged into Install Manager you will see this screen.

In the top right corner is a small Gear icon. This is where you access your settings.

Click the “Gear icon” now.


Step 2
004.pngYour Settings window has several Page and options:

Accounts - This will list the account(s) you have added - These can be edited by right-clicking the account name. You can not edit the account you are currently logged into.
Downloads - Allows you to set the location to save your downloaded files
Installation - Allows you to set and add Content (Runtime) install paths
Applications - Lists the location (paths) of your supported applications
+/- - Add/Remove Accounts on the Accounts Page, or Install Locations on the Installation Page
Show Log - Click this any time you need to review the log file
Help - Link to online documentation like this User Guide
Show Tool Tips - Toggle Tool Tips on and off

NOTE: You can click the ” + ” in the bottom left corner of the Accounts or Installation pages to add accounts/locations at any time, as needed. Remember, each account can have different download locations and preferences.

For more advanced information on these Features, please see: User Interface (UI)

We will now move to the Downloads Page to begin telling IM where we want things to go…


Step 3
005.pngThe Downloads and Installation pages are where most of your customization will take place. In Downloads, you tell the application where to save the files you download from your store account.

Download To Where - Click the ” … ” browse button and choose the location you want the application to save any content installers it downloads from your account. This can be on your local drive, or an external location. For help on downloading files from your account, please see Downloading With Install Manager (WIP)

Using the application Show filter - Sometimes finding what you want in your account can be a bit daunting. Especially if you have a large catalog of purchases. In this section, you can filter the products by the application(s) you choose. Different combinations will give different results. If you are expecting a file you do not see, try adding another filter to your selection. Older files are backwards compatible, with some exceptions. This means if you have DAZ Studio 4.5 selected you will see more content than if you select DAZ Studio 3. DS 3 will not read .DSF (DS 4) or .DUF (DS 4.5) files so any of this type content would be filtered out. DS 4.5 will read all files extension, so you would see a great deal more products listed.

Once you have your location added, switch over to the Installation Page…


Step 4
006.jpg64 bit Software – This is the location your 64 bit software installs to.
32 bit Software - This is the location your 32 bit software installs to.
Unless you install Program Files to a different drive than the defaults, you should not change these.

Allow Shortcuts – If you want shortcuts to show up on your desktop or in your Start menu, then tick these check boxes.

Content Updates – You can choose to install content updates to Respective “Installed” Paths (original installation path) or to Selected Path.

Current - If you use one program and have a single location set for content installation, you will see “Recommended DAZ Studio/Poser Content Folder”. If you use multiple programs such as DAZ Studio, Poser and Carrara on the same machine, you may have multiple content locations mapped. If you add your various folder paths, you will be able to choose where you want your content to be installed at any given time. For more on this please see Installing With Install Manager (WIP).

To change the Recommended DAZ Studio/Poser Content Folder location, you need to add a new path. Click on the "+" at the bottom left of the screen and browse to the installation path and click "Accept".

Now you should see both paths listed. If you no longer need the Recommended DAZ Studio/Poser Content Folder installation path, you can delete it by clicking "-" with the path selected.

To add another location, click the ” + ” button in the lower left corner and browse to the folder location you want to add. Once it is added, you can now select it from the drop down list below.

Any added locations will now be available in the Current: drop-down selection below.

NOTE: It is highly recommended that you choose an install location that is different than you currently installed content.

Step 5
007.jpgThe Applications tab simply shows a list of paths where recognized software is located.

To add an installation path for your software, click on the "+" at the bottom left of the screen, choose the application name, version and bit; click the "..." button and browse to the installation path of your application and click "Accept".

When you are done, select “Accept” and the settings window will save your changes and close. You will now be back in the main interface.


How do I sort and filter my content?


You can quickly sort your files by “A to Z” or by several other options. The “Sort Order” drop-down contains the following selections:

Name: A to Z - Sorts the list by descending alphabetical order.

Name: Z to A - Sorts the list by ascending alphabetical order.

Product ID: Highest First - Highest ID, in descending order.

Product ID: Highest First - Lowest ID, in ascending order.

Download Size: Largest First - Largest Zip size, in descending order.

Download Size: Smallest First - Smallest Zip size, in ascending order.

Download Date: Recent First - Newest downloaded, in descending order.

Download Date: Oldest First - Oldest downloaded, in ascending order.

Order Date: Recent First - Newest purchases, in descending order.

Order Date: Oldest First - Oldest purchases, in ascending order.

Status: Busy First - Active Zips in Queue, in descending order.

Status: Idle First - Idle Zips in Queue, in ascending order.

Selection: Selected First - Selected Zips in Queue in descending order.

Selection: Non-Selected First - Non-Selected Zips in Queue in ascending order.

Filtering in Install Manager is very easy, but also has very advanced filtering modifiers available. We will cover the basic keyword filtering below. Please refer to the Reference Guide section on Advanced Filtering for more ways to view the products you want to see, and how you want to see them.

If you want to filter your file view to show only specific files, you can type your chosen keyword in the “Filter Field” as shown in the left-hand image below. We used 'Genesis'. Only products with the keyword 'Genesis' in the name, are showing. You can also use phrases. If you know all or part of a product name, type it in and the filter will show any products with that particular 'phrase'.

The nice thing about this feature is that is keeps your checked selections as you change filter words. Here, we are going to check the selection boxes for 'Genesis'.

In the right-hand image below, we left our “Genesis” filtered products checked, and then filtered by 'Victoria' and checked these products as well. When we return to our full list of products, you can see both filtered selections we made remain checked. The “Genesis” products remained checked, even when we ran a new filter and added the other product for “Victoria”.

The filtering feature works across all the status windows. By this, we mean if we have 1 product with “Genesis” in its name already “Installed”, and 6 waiting in “Ready to Install”, we will see all 7 products. You can see this in our “Genesis” example here. We installed the Gorilla product from our previous filtering exercise. You can now see we only have 6 left in Ready To Install, and 1 is now listed in Installed.

NOTE: You can do the same thing using the SKU number to find a particular product. Just put the number, for example, sku::12356 (or a range of numbers sku::12350-14350 in the Filter Field. Please see: Advanced Filtering for more advanced filtering options.

Cristina Galloway May 16, 2014 Daz 3D Software / DAZ Install Manager

If you are unable to log in to your account in the Daz Install Manager, here are some things you can try:

Create a new account in the Install Manager. Use a different name but the same email and password. You can do this by choosing "Add Account" from the Account drop down.

  **PLEASE NOTE: The email and password on the website in your account must match exactly to the email and password in the Install Manager. For example: If you have a capital letter in your Daz account email (Name@url.com), but not in your Install Manager (name@url.com), the log in will fail.  

If this does not resolve the issue, please review these troubleshooting tips:


♦ Accept EULA 
If you have not yet accepted the EULA, you will not be able to log into DIM. The EULA is here: https://www.daz3d.com/eula

♦ Correct Login Information
Make sure you use the correct e-mail address and password. If you have two DAZ 3D user accounts, make sure you use the one that have your account history. You can configure Daz Install Manager to access more than one account. You must provide the correct e-mail address and password for each one.

♦ Third-party Software (uncommon)
Some third-party software can potentially interfere with Daz Install Manager. The most likely kinds are firewalls and antivirus software. You may need to disable or configure this kind of software to prevent it from blocking DAZ Install Manager. This is reason is uncommon compared to the first two above.

♦ If you are still not able to log in, reset your password in your main account (www.daz3d.com) and then try again to log into Install Manager, using the new password.

♦ If you are *still* not able to log in, contact customer support to reset your password and look into the issue further. 

Kraig Hausmann December 30, 2013 Daz 3D Software / DAZ Install Manager

Some users want or need to choose a different path from the default content path. This article provides support for choosing a valid path.


You can find and edit the path to which Install Manager installs content here in Install Manager:  Configuration Settings --> Installation --> Label/Path.  Do not confuse this with the paths given for application software (64-bit Software, 32-bit Software) in the same window.  These paths should *not* be changed as they are based upon your actual application folder.


The path to which Install Manager installs DAZ Studio and Poser format content is shown below in the purple bounding box.



By default, DAZ Install Manager (DIM or IM) will install content to this path:



C:\Users\Public\Documents\My DAZ 3D Library


Users\Public\Documents\My DAZ 3D Library


Unless you have a special need for a different path, you should use the above one.  Some users, however, may need to change the path. For example, they may need to have content installed on a different hard drive or volume than the root drive.  Here are some guidelines to help you choose a valid path.


Don't Mix Content with an existing content directory

Users may want to have all their content installed to the same directory.  There are some good reasons for this.  However, it is not recommended to have content installed by IM installed to the same path as content installed by another method, such as the Bitrock installers or manual installation of content.  Here's the reason why.  Install Manager can only uninstall content which it has installed.  If you used a different method, such as Bitrock or a manual unzip, Install Manager will not be able to uninstall that content.  Once you have the two methods mixed together, you are sure to have issues.  By keeping the content separate, you can keep track of whether you used install manager to install that given content product.  Worse, if you have a content product installed by two methods to the same path, then you could have conflicting file versions. For this reason, we strongly advise users to keep Install Manager content confined to its own path and not to use the same path or share the same path as content installed by a different method.


Avoid Embedded Paths

Do not choose a content path that is inside of another path.  If you already have this as your content path:

c:\My Content Folder

\MacHD\My Content Folder

Then you must not choose any folder inside of it.  For example, any of these:

c:\My Content Folder\[subfolder]

\MacHD\My Content Folder\[subfolder]


Windows Users should not install to the Program Files Folder

Starting with Windows Vista, Microsoft introduced Windows File Protection.  Files inside of the Program Files folders (32-bit and 64-bit) are meant to be reserved for applications files.  This means that content files should *not* be installed inside of either of these folders.  This is true regardless of the method of installation used. This is why the default path is outside of the Program Files folders.


How to change the content path

Several things are configurable in Install Manager. This is how to change the path that it installs content to. This is just for content, not for plugins. In Install Manager, click the configuration button in the top right. It looks like a gear.  In here, click on 'Installation.'  In the 'Installation' Tab, look at the lower half of the tab.  Under Label and Path, you'll see the current path for content installed by Install Manager.

Click the Plus (+) button on the bottom left. You'll have two fields. The first is your label for the path you are adding and the second is the actual path itself.  The label you give is your choice and only needs to make sense to you. The path below needs to correspond to the path you have chosen. After you have both fields completed, click 'Accept.'  You should now see the path appear below Label and Path. The last thing to do is to designate this as the active path.  See 'Current' on the bottom. Click the drop-down arrow and make sure the path you've added is selected.  Now press 'Accept.'  Now Install Manager will install content to the new path you set up.


Mapped Content and added Runtimes

Keep in mind that the path that you install content to must be added in your application.  This means in Studio, the path needs to be mapped. In Poser, the runtime needs to be added. This enables your chosen application to see and use the installed content.



If you need more help with this issue from DAZ 3D Technical support, please be sure to include the following information with your request:

♦ The platform and version you are using (For example: Mac 10.7, Windows 7, 64-bit, etc.)
♦ The application and version you are using (Poser Pro 2012, DAZ Studio, etc.)
♦ The path that you have content installed to. A screen shot is often very helpful:

How to Make A Screen Shot of the Content Path in DAZ Install Manager


♦ The paths you have mapped in Studio (or the runtimes you have added in Poser):

How to Make a Screen Shot of Mapped Content in DAZ Studio 4




Kraig Hausmann November 13, 2013 Daz 3D Software / DSON Importer

How to use Install Manager to install DSON Importer plugin

You can use DAZ 3D’s Install Manager to download and install the DSON importer plugin for Poser.  You can also use Install Manager to install DSON Importer supported content for use in Poser.

The installation of the plugin and the installation of the relevant content are both important. This article shows you step by step how to use Install Manager to install the the plugin and the Genesis Starter Essentials.  

Why do you need the DSON Importer plugin in Poser?

Poser does not have native support for Genesis, Genesis 2 Female, and Horse 2.  These are new DAZ 3D figures that use Triax Weight-mapping.  The DSON Importer plugin enables recent versions of Poser to use these DSON content products.  The DSON Importer plugin must be installed along with DSON Content and special support files (PoserCF) to enable the product to work in Poser. DSON Content


An Active DAZ 3D account

You need to have an active DAZ 3D user account on the DAZ 3D website.  You can create a new account here: https://www.daz3d.com/customer/account/create/.  If you already have an account, but don’t remember the password, use this link  https://www.daz3d.com/customer/account/forgotpassword/.

A Supported version of Poser

Poser Pro 2012 sr3+, Poser 9 sr3+, Poser Pro 2014, Poser Pro 10

Versions of Poser prior to these do not support DSON importer Plugin.  So, sorry, Poser 8 and earlier is not supported.

Completed Order for DSON Importer Plugin

You need to have a completed order for DSON Importer Plugin in your DAZ 3D account.  You can find DSON importer plugin here: http://www.daz3d.com/dson-importer-for-poser

By putting through an order for the DSON Importer plugin, you will also have Genesis 2 Female Essentials and Genesis Starter Essentials in your account.

Install Manager

At the time of this article, this is latest version of Install Manager.  The full build of Install Manager is displayed in the application to the right of the words ‘Install Manager.’  Install Manager offers to update itself when updates are available.  You can find Install Manager here: http://www.daz3d.com/install-manager-info.

Agree to the EULA

You should have agreed to the current EULA on our site: http://www.daz3d.com/eula. Install Manager may also remind you about this before you attempt to download software.

Admin User account

You should be logged into a user account with full admin rights on your given computer.  Both MacOS and Windows have admin accounts.  Home users are usually logged into the admin account. However, if you’re not, you’ll need to resolve that first before you can install most software correctly.

Installing DSON Importer plugin

DSON Importer plugin is a plugin, not content. DSON Importer plugin uses Python scripting and DAZ 3D DSON software.  It must be installed to the actual Poser application folder in order to work correctly.  Here’s how to use Install Manager to install DSON Importer plugin.

1) Launch Install Manager and log into your DAZ 3D account.

2) First, let’s make sure Install Manager knows where to install plugins for our particular installation of Poser.  Click the gear icon in the top right.  This is the ‘Configuration Settings’ button.  Now you should see the ‘Settings’ menu.

3) In Settings, click ‘Applications.’  This is the window where you can tell Install Manager where applications are installed.  We’re going to give Install Manager the path for your Poser application.

4) Click the plus (+) button in the lower left.  You’ll see the ‘Add Application’ dialogue.  Under ‘Name:,’ click the drop-down and choose ‘Poser.’  Click the second drop-down for ‘Version:’ and choose the version of Poser that matches what version of Poser you have Installed.  Under ‘Bit:’, choose the appropriate bit version.  For example, if you are using Poser Po 2014 64-bit, you should have chosen Poser, Pro 2014, 64.

5) Now we’ll give the exact folder for Poser.  Look at ‘Path’ in the lower half of the dialogue.  Look for the button with ‘...’ on it to the right.  This is the ‘browse’ button.  Click it to open the browse dialogue.   Now browse to the application folder, select the folder, and click ‘Select Folder.’  Make sure you choose the application folder, not the SmithMicro or the plugins folder.

For example, if you have Poser Pro 2014 64-bit installed to the default path, then your application folder is here:


Applications\Smith Micro\Poser Pro 2014 (64-bit)


C:\Program Files\Smith Micro\Poser Pro 2014

Yours may be different. For example, you may have the 32-bit version of Poser Pro 2014 installed or you may have Poser 9 installed.  Make sure what’s indicated is correct for your installation of Poser.  Please note again that the actual application folder is selected.

6) Once you press ‘Select Folder,’ you should see the path appear in the ‘Applications’ Tab.  You won’t have to change this path in Install Manager, unless you change your Poser configuration.  This is good because if there’s an update for DSON Importer, you normally won’t have to add the path again.

8) We’ll do one bit of house-keeping before we install the plugin.  In ‘Settings,’ click the ‘Downloads’ Tab.   Make sure the box for Poser 9+ is checked.  Press ‘Accept’ to return to the main window in Install Manager.

7) Now we’ll pull up DSON Importer plugin to install it.  Make sure you have selected the ‘Ready to Download’ Tab.  Downloads progress from ‘Ready to Download’ to ‘Ready to Install’ and finally end in ‘Installed.’

Go to the search window in Install Manager.  Type in ‘DSON Importer’ without the quotes.  This will pull up DSON Importer for Poser.  You may or may not see two options, one for 32-bit and one 64-bit.  You may also see a ‘public build’ or ‘beta’ option appear.  Avoid the entries with ‘public build’ or ‘beta.’  These are beta versions.  We just want to use the release version of DSON Importer.

So, the entry you pick should look like one of these:

DSON Importer for Poser (Mac 32-bit)

DSON Importer for Poser (Mac 64-bit)

DSON Importer for Poser (Win 32-bit)

DSON Importer for Poser (Win 64-bit)

You will only see entries for your particular OS (Mac or Windows).  Check the bit version that is appropriate for your installation of Poser.  If you see an entry for a ‘public build’ or ‘beta,’ do not check it.

8) Now check the ‘Start Queue’ box on the bottom left of Install Manager.  This begins the download process.  When it reaches 100%, it will move to ‘Ready to Install’ and begin installation.  During the installation process, your OS (Windows or Mac), may ask you for your user password.  This is because DSON Importer plugin is more like an application than like content.  When the installation is complete, you should see the entry for the DSON Importer plugin that you chose underneath the ‘Installed’ Tab.

Congratulations! Now you have the DSON Importer plugin installed.  This is only the plugin. You’ll want some content installed, too.

Using Install Manager to install Content for Use with DSON Importer plugin

In addition to the plugin, you need to have content installed for use with the DSON Importer plugin in Poser.  In this part of the article, we’ll look at some basics so that we have a sound understanding and avoid some pitfalls to ensure a proper setup.

DSON and PoserCF Files

DSON Content for use in Poser is usually provided by means of two files, the DSON Content file that is also used in DAZ Studio, and a special PoserCF (Poser Companion File) that enables the content to appear in the Poser Library Panel.  Without the PoserCF file, we can’t see the product in Poser and won’t be able to load it.  Likewise, with only the PoserCF file installed, we’ll be able to see the content in Poser, but when we attempt to load it, we’ll get an error message if the DSON files are missing.

There is an exception to this.  Morph add-on products will only have a DSON installer.  The reason that Morph add-ons for Genesis or Genesis 2 Female are the exception is because morphs show up in the Parameters Panel.  They do not require a PoserCF.  They are the only exception.  Apart from morph add-ons, you’ll need to have a DSON and PoserCF installer for DSON content products used in Poser.

At this point, you can use Install Manager to install content to the default content path.  If you are installing this content for the first time, use the instructions below.  If you have already installed content and are trouble-shooting the use of the DSON Importer plugin and DSON Content, jump down to ‘Pointers for trouble-shooting.’

Install Genesis Starter Essentials

1) Launch Install Manager and log into your DAZ 3D account.  These instructions assume that you have not changed the default content path in Install Manager.

2) Type ‘Genesis Starter’ without the quotes into the search window in Install Manager.   You should see two entries appear in the ‘Ready to Download’ tab.

Genesis Starter Essentials

Genesis Starter Esentials PoserCF

You need both of these files installed.  Check the boxes for both of them and press ‘Start Queue’ in the lower left in Install Manager.

3) Install Manager should now go through the process of downloading and installing the files.  When it is complete, you should see both of these entries appear under the ‘Installed’ Tab.

Launching Poser to use Genesis Starter Essentials

Now you can launch Poser to use content

1) Launch Poser.

2) We want to add the runtime folder to the Content Panel in Poser.  By default, Install Manager installs content in this path:


C:\Users\Public\Documents\My DAZ 3D Library


Users\Public\Documents\My DAZ 3D Library

Thus, the runtime will be in the above folder here:


C:\Users\Public\Documents\My DAZ 3D Library\runtime


Users\Public\Documents\My DAZ 3D Library\runtime

So you need to add the above ‘runtime’ folder to the Content Panel in Poser.  

3) In Poser, go to the Content Panel. At the top, you’ll see an icon of a man running with a plus (+) sign.  This is the option for adding a runtime.  Click this button.  Browse to the runtime folder as shown above, select it, and add.

You should now have this option in your Content Panel.  Make sure it is the one chosen so that you can find the content you installed

4) Find and load the Genesis figure. In Poser, go to the Content Panel.  The Genesis figure can be found in Characters → DAZ People → Genesis.  Double-click the icon.  The figure should load and then appear in viewport in Poser.  Congratulations! You are now using DSON content in Poser!


If you’ve installed the DSON Importer plugin and find that some or all DSON content doesn’t work, you’ll need to trouble-shoot it to find the problem and correct it.

Trouble-shooting involves the process of elimination.  This helps you narrow into the problem and solve it, so you can use your DSON importer content in Poser.  Most user problems with the DSON Importer plugin are due to incorrect content installation.

Does the DSON Importer plugin Work?

If you can load some DSON content, but not all DSON content, then it’s very likely you have the DSON Importer plugin installed correctly.  For example, if you find that you can load the Genesis base figure into your Poser viewport without any errors, then that’s a great sign that the plugin itself is working correctly.  That means you probably need to trouble-shoot how the content is installed.  If you believe the plugin is working correctly, then jump down to ‘Content Path’ below to continue trouble-shooting.

DSON Importer plugin

If you try to load Genesis base figure into the scene, but you get an error message, check the following:

1) Make sure you are using a supported version of Poser.  Poser 9/2012 users must have sr3+ installed.

2) Make sure you’ve installed the plugin to the application folder.  You should have the DSON plugin files here:

…\Poser Pro 2012 [or your version of Poser]\Runtime\Python\addons\dson

For example, Poser Pro 2014 in Windows 7 or 8 64-bit will be here:

C:\Program Files\Smith Micro\Poser Pro 2012\Runtime\Python\addons\dson

The DSON Importer plugin is a plugin, not content.  It *must* be installed to the correct place in Poser.  The plugin path is not customizable.  Otherwise, the plugin will not function correctly.  It must be installed to the runtime that is inside of the Poser application folder as shown abve.  It may not be installed elsewhere.  

If the plugin is in the wrong path, uninstall it using Install Manager. Don’t remove the files manually as that could have unintended and unwanted consequences.  Check the path you have indicated in Install Manager for Poser (Settings → Applications).  Correct the path, if necessary.  Check whether you have Poser 9+ checked in Settings → Downloads.  Re-install to the correct path.

Content Path

There’s an important principle in using content called the content path.  This is the folder and the path to the folder for content.  Many Poser users are familiar with the ‘runtime’ folder.  This is the folder to which content is installed on the hard drive.  Poser can see this folder and enable users to see and use content installed to it.   The runtime has an important hierarchy of files that Poser and the DSON Importer plugin use.

DAZ 3D Content is targeted to the folder holding the runtime folder.  Let’s have a look at this so it’s perfectly clear.  This is the default path that Install Manager installs content to:


Users\Public\Documents\My DAZ 3D Library


C:\Users\Public\Documents\My DAZ 3D Library

Immediately inside of each folder is the runtime folder, like this:


Users\Public\Documents\My DAZ 3D Library\runtime


C:\Users\Public\Documents\My DAZ 3D Library\runtime

Use the Same Folder

Use the the same install folder for both the DSON content file and the PoserCF file.  If you have these files installed to separate locations, the content product can and often will not work correctly.

Avoid Multiple Installations of the Content Product

Avoid using installing the same content product to two or more paths.  If you decide to change the path, make absolutely sure you uninstall the content product and then install to the new path.  If you have the content product installed to two or more paths, it may not work correctly.

What to Do

If you find you must uninstall the content (DSON content files and PoserCF files), it’s best to use Install Manager to uninstall the content.  Install Manager can uninstall content which it has installed.  If you try to remove the content by browsing on the hard drive and deleting files or folders, you may not remove the content product completely.  Any remaining files may conflict with the correct installation of the content product and it may still not work correctly.

For more information about custom content paths with Install Manager, see this article:



Clear DSON Cache

If you have installed the plugin correctly and your content is installed correctly, you may still have issues with files in the DSON Cache folder.  Exit or quit Poser so it is not running.  Then delete or trash the contents of the the folder.

By default, the folder will be found here:


/Users/[your user account]/Library/Application Support/DAZ 3D/dson/cache


C:/Users/[Your user Account]/AppData/Roaming/DAZ 3D/dson/cache

Browse to the ‘cache’ folder and delete the contents of it. Then launch Poser and try again.