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Figures load as grey blocks and I get missing files error.

If you have just installed a Daz figure, such as Victoria 5/6/7 or Michael 5/6/7 and are receiving missing asset/file errors or the figure is loading as grey blocks, you will need to install the Genesis Starter Essentials.

At the time of this article, there are 6 Essential installers that must be installed. They are:

1) Genesis Starter Essentials
2) Genesis 2 Female Starter Essentials
3) Genesis 2 Male Starter Essentials
4) Genesis 3 Female Starter Essentials
5) Genesis 3 Male Starter Essentials
6) Default Lights & Shaders.

These are all necessary components to the Genesis, Genesis 2 and Genesis 3 characters.

You can find these installers in the Install Manager under Ready to Download when searching for "sku::14812,16280,21630" without the quotes.


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    Kevin Unruh

    I have all of these installed, and I have corrected the DIM installation path, and V6 is still loading as grey bricks.

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    Cristina Wyman

    Hi Kevin,

    Did you install all of the Genesis Starter Essentials to the same library as the V6 figure? They must all be installed to the same library. If you are still having issues, please open a tech support ticket here:

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    John Wilson

    I just purchased Michael 7 and have the same problem with the M7 Base loading. I checked off the 5 requirements listed and all are in the same library as M7. I've not had this problem with any previous generations, male or female. Note that I did not buy any additional morphs when purchasing the M7 Pro bundle. Included is a screen shot of the files missing.

    Thanks, John ~Wilson Graphic Design~

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    steven anderson

    Am also showing missing files, grey blocks. Followed the path the files were looked for and they ARE there, yet program won't see them. There use to be a requester asking if I would like to manually find them, but that never comes up anymore (Daz4.8)

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    Kevin Unruh

    Thank you for the suggestion, Christina. Unfortunately, I'm unfamilliar with the installation paths in DAZ 4.8. How do I find the correct installation paths for these files?

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    jibran afridi

    its not helping i hv installed all those files still grey blocks

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    Dominique LACROIX

    Good Morning.
    I have loaded the genesis 8 starter content with the install manager (last version) when daz3d was updated few days ago, but the message "loading file error" constantly occurs, or there's just grey blocks. I have uninstalled and re-installed DAZ3D 4.9, re-loaded and re-installed the genesis 8 content, reinstalled the install manager, cleaned and refresh the libraries.
    Absolutely nothing works and the genesis 8 figure is still unavailable.
    I work on windows 10 64 pro and still now, all was working well.
    Could you help me ?
    Best regards

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    M.A.B.M. van der Ven

    I have purchased genesis centaur bundle and all the items only genesis 8 male centaur is not working and in the content library is everiting empty , i have try all, but still these items dont work