Sometimes DAZ Tech support needs to see all the mapped directories (or folders) in your installation of DAZ Studio. It's very important to provide a complete and accurate list. It's possible to write them down, but unfortunately some users do not do this correctly. It's easy just to make a screen shot. You can then send this screen shot to DAZ Tech support in your reply. You can also save the screen shot for your own reference. It can be helpful if you need to reinstall and re-configure DAZ Studio, such as on a new computer.
This article explains how to find and display the information in Studio and then make a screen shot. First you should find and display the mapped folders in Studio. On the Mac in Studio 4, go to DAZStudio --> Preferences --> Content Library --> Content Directory Manager. In Windows in Studio 4, go to EDIT --> Preferences --> Content Library --> Content Directory Manager.
In the Content Directory Manager, go to Content Sets. In Content Sets, there are three places where folders can be mapped: DAZ Studio Formats, Poser Formats, and Other Formats. In a typical configuration, only DAZ Studio Formats and Poser Formats will have one or more mapped directories. Click the Triangle for each of these (including Other Formats, if it has a triangle), so that the directory or directories for it are displayed. Your results should look similar to what is shown below:
Once you have the directories displayed, you should make a screen shot. If you already know how to do this, then it's simply a matter of making the screen shot and then attaching to your reply to DAZ Studio Tech Support.
You can make a screen shot easily in MacOSX by pressing SHIFT+CMD+3 on the keyboard. The screen shot of whatever is displaying on the monitor at the time will be created as a .png file and placed on your Mac desktop.
In Windows, press CTRL+ALT+PrtScn on the keyboard. This makes a screen shot and places it into memory. Open a picture editing application like MSPaint (Microsoft Paint), Photoshop, or PaintShop. In the application, open a new document. Press CTRL+V (Paste) on the keyboard. This places the picture saved in the memory into the picture document. Save the picture as a document on your hard drive.
Once you have the screen shot created, attach it to your reply to DAZ 3D Tech Support. Thank you!
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