Coupons: Coupons are non-refundable. To receive further assistance on applying the coupon, refer to the article, “How to apply a coupon successfully.”
Platinum Club Memberships & Coupons
Memberships: There are no refunds for Platinum Club Memberships. You may cancel your membership at any time, and you will receive your PC+ benefits until your expiration date. Refer to the article, How do I cancel my Platinum Club+ Membership?
Platinum Club Coupons: Platinum Club Coupons are non-refundable. For further assistance on how to apply the coupon, refer to the article, “How to add your Platinum Club+ Coupon”
Returned assets refund policy:
The refund policy is a 30-day money back guarantee on everything in the store except the following:
- Platinum Club+ Memberships
- Gift Cards
- Interactive Licenses
- Season Passes
To receive a refund, follow the steps provided below:
Step 1: To locate the order number within your “My Account,” select the icon for “Orders.” From there, copy the purchase order number to be later pasted into the Sale Support Ticket.
Step 2: Submit a Sales Support Ticket and include the following: purchase order number, the name of the product(s) that you wish to have refunded and whether you would prefer store credit or a refund on PayPal/credit card.
** Additional details
You can take advantage of testing the product(s) within the allotted 30-days. If you wish to return the item, please follow the steps listed above.
To prevent abuse of the refund policy, if the number of returns from a customer is excessive or repetitive, Daz 3D reserves the right to discontinue refunds for that customer. In this event, Daz 3D will honor the current return request; however, the customer will be notified that future returns will no longer be accepted.